Q&A

Questions and Answers

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Is it always possible to repair a stove?
Unfortunately, it isn't always possible to repair a stove. If the construction of the stove itself or the materials are beyond repair, we will offer to remake the stove completely guaranteeing safety and durability.
How long does it take to repair a stove?
That depends on the scale of work involved. Cosmetic repairs take about 1-2 days, but complete refurbishment can take up to 2 months. Call us or write to us for a repairs estimate.
Do you offer on-site inspections?
Of course. It is difficult to give a professional opinion on a stove's condition without actually seeing it. Call us. We'd be happy to help.
Do you carry out repairs on stoves created by other manufacturers?
Yes, we do. In fact, the majority of the repair work we undertake is carried out on stoves that aren't our original product. Repairs aren't always enough. We can examine your stove and give you a professional opinion. For more details, see our Stove Repairs page.
I don't feel great when I sit near the stove. What does that mean?
If it's a metal stove then that's quite normal. If it's a masonry stove, there might be a problem with carbon monoxide. Over time, the metal stove constructions wear out and then cracks appear in the brickwork and carbon monoxide leaks into the room. You should stop using the stove right away. Don't hesitate to contact us for a diagnosis report and necessary repair work.
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natopil.co.uk
Moscow
+ 44 203 318-44-54