Have you had many complaints about quality?
Six percent of our stoves undergo some repair work under warranty during the first 2 years of their life. Typically, these are cosmetic repairs or fine tuning of the stove equipment. The failure of a key stove element is extremely rare.
Do you work with contracts?
All the work we undertake is detailed in a full-fledged contract which we observe meticulously.
How long does the warranty last?
The warranty extends throughout the stove's full life-cycle which lasts for at least 20 years. For more details see the Warranty page.
How disciplined is your team? Do you meet deadlines?
When it comes to fulfilling our obligations we are extremely conscientious. The company employs established production planning and control systems. We respond immediately to any deviation from the work plan and compensate for any delays.
Can I expect unforeseen price increases over the course of the project?
The only reason a customer would incur additional costs is if the they choose to make alterations to the original design. There are no other circumstances under which the cost of the project will work out more than the quoted price.
