Q&A

Questions and Answers


What's the best way to lay a brick stove? / what's the best way to lay the brick surround for metal sauna stove? / How to lay the surround for a sauna stove? / how to lay a metal stove with a brick surround in a sauna?
To be honest, we would advise you to ditch the metal stove as quickly as possible and order a classic, traditional, Russian, stone sauna stove instead. Believe me, you won’t regret it and your family will thank you for it.
How do I make a sauna stove? / How do you weld a sauna stove? / How do you lay a sauna stove?
We have been providing answers to this question for over 20 years. During this time, we have brought to life 300 stoves, every one of which is still in working order. Creating sauna stoves is a very specialised area. We strongly recommend that you enlist the services of a professional stove master.
How do I install a stove in my sauna? / how do you properly install a sauna stove? / how do you put a stove in a sauna?
It is very difficult to give a short answer to this question because there are so many factors that should be taken into account. When you order a 'turnkey' sauna, our designers will develop the optimal layout for your steam room.
Is it always possible to repair a stove?
Unfortunately, it isn't always possible to repair a stove. If the construction of the stove itself or the materials are beyond repair, we will offer to remake the stove completely guaranteeing safety and durability.
How long does it take to repair a stove?
That depends on the scale of work involved. Cosmetic repairs take about 1-2 days, but complete refurbishment can take up to 2 months. Call us or write to us for a repairs estimate.
Do you offer on-site inspections?
Of course. It is difficult to give a professional opinion on a stove's condition without actually seeing it. Call us. We'd be happy to help.
Do you carry out repairs on stoves created by other manufacturers?
Yes, we do. In fact, the majority of the repair work we undertake is carried out on stoves that aren't our original product. Repairs aren't always enough. We can examine your stove and give you a professional opinion. For more details, see our Stove Repairs page.
I don't feel great when I sit near the stove. What does that mean?
If it's a metal stove then that's quite normal. If it's a masonry stove, there might be a problem with carbon monoxide. Over time, the metal stove constructions wear out and then cracks appear in the brickwork and carbon monoxide leaks into the room. You should stop using the stove right away. Don't hesitate to contact us for a diagnosis report and necessary repair work.
I have noticed cracks appearing in the stove brickwork. Is that dangerous?
It is the carbon monoxide that is dangerous. Stop using the stove. It obviously needs repairing and for that you should have a fault diagnosis carried out. We'll keep an eye out for your call.
Smoke is escaping into the house when I heat up the stove. What should I do?
This phenomenon is referred to as 'backdraft'. The most common cause of backdraft is a cold chimney and lower air pressure inside the room than outside. You should inspect the chimney and possibly have it insulated. Call us to find out more about our 'Diagnosis' service

Q&A

Вопросы и ответы

natopil.co.uk
Moscow
+ 44 203 318-44-54